FAQ

Looking for answers to questions? Here are some of the most frequently asked questions we get at All Slots Casino. If you can’t find what you are looking for, feel free to contact our customer support team – they are available 24/7/365 via several contact methods.

1. Downloading and Installing All Slots Casino on Your PC

How Can I Download the Software for All Slots Casino onto My PC Desktop?

Downloading our casino software is quick and easy. Just click the “download” link at the top of the page and then choose “run” from the pop-up window that will appear. While you are waiting for the installation to complete, you can register your new player account. If you need help during this process, please contact our customer service team.

I Downloaded the Software, But I Don’t Know Where the File Is to Install It

That’s easy! Just click on the “Download” link again at the top of the page. If the software still doesn’t download, please contact our customer support team for help and they will talk you through the process.

I’ve Tried to Run the Install File, But Why Won’t Installation Complete?

Make sure you have enough room on your hard drive for the software before you download it. The software requires a minimum of 30 megabytes of disk space to install on your PC.

2. Banking at All Slots Casino

How Can I Make Deposits at All Slots Casino?

We support a wide range of safe and secure banking methods and you can make deposits and withdrawals in CA$. Visit our banking page to choose which banking method suits you best.

Help! My Deposits Are Not Being Accepted

There are a few financial institutions that restrict online gaming transactions. While there are some credit card deposits that may go through without a hitch, others are sometimes rejected. In order to reduce rejections, All Slots Casino supports a range of popular, safe and secure banking methods. Our banking page explains it all.

After Requesting a Withdrawal, When Can I Expect to Receive It?

We process withdrawals on business days, Monday to Friday. You will receive your withdrawal following a 48-hour pending state and it may take up to five business days to complete the transaction. You can keep an eye on the status of your withdrawal via CashCheck or get in touch with our customer support staff.

How Much Can I Withdraw in One Go?

We do place a limit on how much you can withdraw at once. Should your requested amount be five times or more than the value of your lifetime deposits across All Slots Casino, Wild Jack Casino, All Jackpots Casino, and The VIP Lounge Club, we will issue your withdrawal in increments of 5,000 credits each week. The remainder of the amount will then be returned to your account until you are eligible for another withdrawal. When we calculate lifetime deposits, we exclude any deposits that you have made after the withdrawal request. The clause is applied at casino management’s discretion and is not applicable to progressive wins.

Will I Incur Fees for Making a Withdrawal?

There are a few banking methods that charge a fee for making a withdrawal, and you can find all the information on our banking page. If you make any deposits when a withdrawal is pending, you will incur a 5% processing fee. If your deposit value is greater than 200% of your pending withdrawal, you will not have to pay a fee.

Can I Reverse a Withdrawal If I Want To?

If your withdrawal is still within the 48-hour pending state, you are welcome to reverse it in part of whole at any time.

Do I Need to Submit Documents to Make a Withdrawal?

We do require standard documents when you make a withdrawal. This is for your own security and to secure your funds. This won’t be required for every transaction, but both eCOGRA and international banking regulations require documents as a standard procedure. Some of the documents you may be asked for include: a copy of your utility bill or a government-issued identity card.

3. Playing at All Slots Casino

The Card Won’t Turn, or the Roulette Wheel Seems Stuck, or the Slots Keep Spinning – What’s Going On?

This could be due to a slow internet connection between the gaming server and your computer or mobile device. Usually, the glitch will resolve itself and the result of your bet will be displayed when the connection resumes. Feel free to contact customer support if you are concerned or need assistance.

Please Can I Have a Bonus?

We love looking after our players. Contact us to discuss our bonus options.

What Happens When I “Opt In” To One of the Offers?

The “Opt-in” feature means you get complete control over which bonuses you receive and when. By choosing this option, you give us your consent to receive a bonus and automatically accept a promotion’s terms. If this doesn’t suit you or you don’t want a bonus, simply choose not to opt into the offer and carry on playing!

4. General FAQ

I Can’t Remember My Password or Username, How Can I Access My Account?

Don’t worry if you’ve forgotten your password, it’s easy to retrieve. Just click on “forgot your login details?” and type in your username. You will receive an email with your password to the address you filled in when you signed up. If you can’t remember your username, please contact customer support who will help you.

Where Are You Licensed?

Digimedia manages All Slots Casino Canada and it holds a license from the Kahnawake Gaming Authority.

What Happens if I Have a Dispute with All Slots Casino?

At All Slots Casino Canada, we are committed to offering our players exceptional support and service and we aim to resolve any issue you have. If we fail to resolve an issue to your satisfaction, you are welcome to contact the Kahnawake Gaming Authority